Customer Support Services

Our memberships are designed to provide you the level of service that best fits your needs. We know sometimes technology can cause headaches at the worst times, which is why our membership plans give you access to our service department when you need it most. Some of the benefits our memberships provide include 24/7 phone support, remote service, discounted labor rates, and priority scheduling.

  • Platinum

    $295.00 / month

    Membership Includes:

    • Availability to make appointments 7 days a week 9am-9pm at a priority level of no more than 1 business day from the call
    • Appointments to be scheduled at next available time/date at a rate of $140/hr for one technician or $210/hr for two technicians
    • 24/7 remote phone support
    • Active monitoring of network equipment
    • Free loaner equipment when products need to go in for service (where available)
    • Service provider concierge service (where we communicate with Spectrum, Frontier, etc on your behalf)
    • Availability outside of business hours for on site support at a rate of $240/hr for one technician (no option for two technicians)
    • Semi-annual system review and firmware updates
    Sign up now

  • Gold

    $95.00 / month
    Membership Includes:
    • Availability to make appointments 5 days a week 9am-4pm at a priority level of no more than 2 working days from the call
    • Appointments to be scheduled at next available time/date at a rate of $140/hr for one technician or $210/hr for two technicians
    • 24/7 remote phone support
    • Active monitoring of network equipment
    • Free loaner equipment when products need to go in for service (where available)
    • No availability outside of business hours for on-site support
    Sign up now

  • Silver

    $65.00 / month
    Membership includes:
    • Availability to make appointments Monday-Friday from 9am-4pm at a priority level of no more than 5 business days from the call
    • Appointments to be scheduled at next available time/date at a rate of $140/hr for one technician or $210/hr for two technicians
    • 24/7 remote phone support
    • No availability outside of business hours for on-site support
    Sign up now

  • Bronze

    $0.00 / month
    Membership includes:
    • Availability to make appointments Monday-Friday from 9am-4pm
    • Appointments to be scheduled at next available time/date at a rate of $165/hr for one technician or $265/hr for two technicians
    • No remote phone support
    • No availability outside of business hours for on-site support
    Sign up now

Have Questions?

If you need support but aren’t sure which plan you need, we can help.

866.292.6338
Support@arracal.com